Shipping policy

Where we ship

We ship within the United States only. We're not shipping internationally yet, but we're working on it.

Pre-sale orders

Sarang Seoul Heat is available as a pre-sale starting October 1st. Pre-sale orders are charged when you place them and ship starting November 1st. We'll email you a tracking link the moment your order moves.

Shipping options and cost

Shipping is free on every US order.

Tracking your order

You'll get a confirmation email when you order and a second email with tracking as soon as it ships. If tracking hasn't updated within a few days of that email, contact us and we'll look into it.

Address changes

Double-check your shipping address at checkout. If something's wrong, email hello@sarangsnacks.com right away. We can usually fix it before a package leaves, but once it ships we can't reroute it.

Storage

Our chips are shelf-stable, so they ship year-round and don't need cold packs. Store them somewhere cool and dry, and eat them fast.

Questions

Email hello@sarangsnacks.com and a real person will get back to you.