Refund policy

We want you to love Sarang. Because we sell food, we handle returns a little differently than most shops.

All food sales are final

For health and safety reasons we can't accept returns of snacks, opened or unopened.

Damaged, wrong, or missing items

If your order arrives damaged, incorrect, or incomplete, we'll make it right with a replacement or a full refund, whichever you prefer. Email hello@sarangsnacks.com within 30 days of delivery with your order number and a photo of the item and its packaging. You don't need to ship anything back.

Pre-orders

You can cancel a pre-order for a full refund at any time before it ships. Once it ships, the terms above apply.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear on your statement.

Packages marked delivered

If tracking says delivered but your order isn't there, check with neighbors and your building first, then contact us within 30 days and we'll help sort it out.

Questions

Email hello@sarangsnacks.com and a real person will get back to you.